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APPENDIX B FIELD VALUES FOR ACD SCREENS
Answer mode Determines how the position can answer ACD calls for this
split. If Manual is selected, the position must answer calls
manually by pressing the Answer button or the ACD Line
key. If Auto is selected, calls are connected automatically;
the position will hear Zip Tone when a new call is connected.
manual/
auto
manual required
Assist
directory
number
The directory number that will be dialed when an agent
presses the Assist button while on an ACD call.
Up to 5
digits
none optional
Assist key is: Defines the function of the Assist key. Assist/
Monitor
Assist required
Auto work
mode for IC
PBX
Automatic work mode, which removes the position from
receiving ACD queued calls while receiving an incoming
call on the Non-ACD line.
Yes/No No required
Auto work
mode for OG
PBX
Automatic work mode, which removes the position from
receiving ACD queued calls while placing an outgoing call
on the Non-ACD line.
Yes/No No required
Break type Specifies whether agents should be prompted for break type
when entering Break mode.
1 (no
prompt)/
9
(prompt)
1required
Call recover
time
Sets the amount of time (in seconds) an ACD call can ring at
an agent position before being recovered. (0 = feature not
used)
0 ~ 255 0 optional
Call waiting
chime
(ACDLOG)
Defines how the call waiting chime will function for
personal queue calls. Off = no chime. First = chime will
sound for the first call placed in queue. All = chime will
sound for each call placed in queue.
Off/
First/
All
Off required
Call waiting
light threshold
The minimum number of calls in queue to this split before
the call waiting lamp will light steadily.
0 ~ 999
(0 = off)
0 optional
Call waiting
flash threshold
The minimum number of calls in queue to this split before
the call waiting lamp will flash.
0 ~ 999
(0 = off)
0 optional
CCV index The index (reference number) to a specific CCV. 1 ~ 900 none required
CCV step One of up to 20 steps in a Call Control Vector. (See
ACDCCV command for details.) Possible steps are listed on
the next page.
See the
next page
none required
Table B-1 Field Values for ACD Screens (2 of 8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL
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