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CHAPTER 4 OFFICE DATA DESIGN
STEP 3: AKYD- Assign the ACD Position key Data
• Non-ACD Line = My Line
• ACD Line = Prime Line (S: 1 = Off-hook suppression enable)
For more information concerned with the Feature/FLEX key setting, see AKYD command descriptions on Data
Programming Sheets. The face layout for Standard Key Arrangement below is shown in ACD Agent Position
and ACD Supervisory Position in CHAPTER 3.
Standard Key Arrangement (Example)
Note: Assign Feature keys (FKY) within Key Number (KYN) 1 to 16.
AGENT POSITION SUPERVISOR POSITION
KYN FKY FUNCTION KYN FKY FUNCTION
1 47 Call Waiting Lamp (CW) 1 47 Call Waiting Lamp (CW)
2 35 Auto/Manual (AUTO/MAN) 2 35 Auto/Manual (AUTO/MAN)
3 41 Assistance (ASSIST) 3 45 Monitor/Barge (MON/BARGE)
4 42 Emergency Recorder (EMER) 4 38 Night Mode (NIGHT)
5 39 Trunk Trouble Report (TRKTRBL) 5 39 Trunk Trouble Report (TRKTRBL)
6 57 Recall (RECALL) 6 57 Recall (RECALL)
7 — ACD Call (ACD CALL) 7 — ACD Call (ACD CALL)
8 — Non-ACD Call (LINE) 8 — Non-ACD Call (LINE)
9 16 Function (FNC) 9 16 Function (FNC)
10 125 Hand set/Head set (HAND/HEAD) 10 125 Hand set/Head set (HAND/HEAD)
11 51
Microphone (MIC)
*Only for Dterm Series E/Dterm 75
11 51
Microphone (MIC)
*Only for Dterm Series E/Dterm 75
12 52 Speaker (SPKR) 12 52 Speaker (SPKR)
13 — 13 —
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16 — 16 —
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