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CHAPTER 4 OFFICE DATA DESIGN
STEP 4: ACDPSN-Assign the ACD position
• TN: Tenant No. 1-9
• NACD: My Line No. used as a non-ACD line for a personal call.
• ACDL: ACD Line (Virtual Line)
• PTYPE: 0 = Agent Position
1 = Supervisory Position
• SPLC: Split to belong
Note 2
0 = All Split
1 = Specified Split
• SPL1: Split Group Number (1~250)
Valid for SPLC = 1
Note 1: *, # cannot used for station (ACD Line, Non-ACD Line) number.
Note 2: When MIS system is used, normally assign “0”.
STEP 5: ARSC- Assign the route restriction class data for non-ACD line.
STEP 6: ASFC- Assign the service feature class data
• SFI95 (Direct Call Restriction)
ACD Line: SFI95 = 1 (Restricted)
Non-ACD Line:SFI95 = 0 (Allowed)
• SFI132 (Non-ACD line incoming call Restriction while ACD line is busy)
Note: Assign only SFI as mentioned in this manual. Do not assign any Business SFI (such as Call Forwarding
Don't Answer, Call Forwarding All, Call Forwarding Busy, Call Pickup and so on) to an ACD Line.
STEP 7: ATNR- Assign the tenant restriction data for non-ACD calls
• When ACD tenant is different from Node tenant, set the Non-ACD Line to be allowed to
connect to the business tenant.
• Agent position
STEP 1: Log off the agent position.
STEP 2: Delete the agent position data in ACDPSN.
STEP 3: Delete the function key data of the agent position in AKYD.
STEP 4: Delete the station data of the agent position in ASDT.
• Supervisory position
STEP 1: Log off both the agent position and the supervisory position.
STEP 2: Delete the Split data in ACDSPL.
ACD Incoming Route
ACD LINE
Non-ACD LINE
Outside Route
other than ACD Incoming Route
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