NEC UNIVERGE SV8500

To Next Page

To Previous Page

– 60 –

CHAPTER 4 OFFICE DATA DESIGN

<Back-up UCD for FCCS service>

Design of UCD station

Assign the ACD positions in the self-node as UCD controlling station at each node. By this programming, ACD

incoming calls terminated to the trunk in the self-node can be distributed to the UCD group member in the self-

node even when link down or the remote system down is occurred.

When there is no ACD positions in the node, the back-up UCD group may be organized by the non-ACD posi-

tion.

• Pattern 1 when a back-up UCD group is formed by ACD positions in a node.

(provides ACDP)

.....

Node A

Node B

UCD Group (b)

UCD Group (a)

UCD Group of Non-ACD stations

UCD Controlling

Station

UCD Controlling

Station

.....

NON-ACD Stations

· In the node with no ACD positions

UCD DistributionUCD Distribution

.....

Public

Network

Public

Network

ICT

ACD incoming call

ACD agent

ACD calls are distributed to the UCD group member in the self-node.

NEC UNIVERGE SV8500 - Page 76