Troubleshooting
No sound at all
- Are headphones or a loudspeaker connected to the instrument?
- When the status icon light is ORANGE, the instrument loading or updating a scale.
During this time sound is muted.
- When there is no light, the instrument is switched off.
The instrument does not turn on
- The battery is exhausted, connect the charger.
The instrument does not turn off
- The instrument needs about 30 seconds to completely turn off. The instrument
checks the software and scale updates when it is going to turn off, this is indicated by
blinking RED and GREEN light on the back panel. It will turn off automatically when it
is done.
The instrument is automatically turned off
- It is normal behaviour, if you are not using the instrument for a while. (The duration is
adjustable on the interface.)
The overall volume is low, or no sound is heard
- Check if the volume knob is turned to low position or if there is a low volume setting
at the interface.
The instrument can’t connect to WiFi hotspot
- Check the interface hotspot configuration to match the hotspot name / password.
- The instrument has to be turned on.
- Check the signal strength of your WiFi hotspot. The ideal frequency is 2,4 GHz.
- Try switching off the instrument and back on again.
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