Troubleshooting and Frequently Asked Questions
29
A6100 WiFi USB Mini Adapter
Troubleshooting
The mini adapter LED is not lit.
Try these troubleshooting tips:
• Remove and reinsert the mini adapter.
• Check the Windows device manager to see if the mini adapter is recognized and
enabled. Reinstall the mini adapter software, if necessary
.
• Insert the mini adapter in a dif
ferent USB port on your computer if one is available.
I do not see the
icon.
Check to make sure that your mini adapter is inserted in the USB port. If it is removed, the
icon does not display
. When you insert the mini adapter into the USB port, the icon returns to
your desktop and the Windows system tray.
I cannot connect to a wireless network.
• Make sure that your mini adapter is inserted securely into the USB port on your computer
.
• Click the
icon to open NETGEAR genie. The following screen displays if the mini
adapter cannot connect to the network that you selected:
• If the network uses wireless security, you need to either know the wireless security
settings or use Push 'N' Connect if the network supports WPS. Some networks also
restrict use to only computers or wireless devices with known MAC addresses. If that is
the case, follow the steps in View Additional Information About the Mini Adapter on
page 26 to find the MAC address for your mini adapter and provide it to your network
administrator.
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General
Weight and Dimensions
