Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support to register your product, get help, access the
latest downloads and user manuals, and join our community. We recommend
that you use only ocial NETGEAR support resources.
If you are experiencing trouble installing your cable modem, contact NETGEAR
at 1-866-874-8924. If you are experiencing trouble connecting your router,
contact the router manufacturer.
Customer-owned cable modems might not be compatible with certain
cable networks. Check with your cable Internet provider to confirm that this
NETGEAR cable modem is allowed on your cable network.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Connect a Router
Aer you install the cable modem and activate your Internet service, you can
disconnect the computer and connect a router to the cable modem.
¾ To connect a router to the cable modem:
1. Reboot the cable modem by unplugging the power cable from the
cable modem and plugging it back in.
Wait for the Internet LED
to stop blinking and light solid green.
2. Use an Ethernet cable to connect the Ethernet port on the cable modem
to the WAN or Internet port on the router.
3. Power on the router.
4. Wait until the router is ready.
5. Connect a computer to the router.
For more information about how to set up your router, see the
documentation that came with your router.
Activate Your Internet Service
Before you activate your Internet service, collect the following information:
• Your cable Internet provider account information
• Cable modem model number, which is CM1000
• Cable modem serial number
• Cable modem MAC address
Your cable modem’s serial number and MAC address are on the cable modem
label.
¾ To activate your Internet service:
1. Visit your cable Internet provider’s website and follow the onscreen
instructions to activate your Internet service.
Cable Internet Provider Contact Information
Comcast XFINITY
http://www.comcast.com/activate
http://www.xfinity.com/internetsetup
http://www.xfinity.com/internetsupport
1-855-OK-BEGIN (1-855-652-3446)
1-800-XFINITY (1-800-934-6489)
Cox
https://activation.cox.net/selfactivation/start.cox
1-888-556-1193
Note: Your cable Internet provider’s contact information might change.
You can also find the contact information in your monthly Internet
service billing statement.
2. If you are unable to activate your Internet service using the instructions
on your cable Internet provider’s website, call your cable Internet provider
for support.
Cable modem Router
Computer
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
April 2017
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
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