7-4
Error Messages
The following table describes error messages and recommended actions
when they occur.
Troubleshooting Tips
Here are some tips for correcting simple problems that may prevent you
from connecting to the Digital Entertainer HD.
Table 7-1. Error messages
Message Action
Please configure the program guide
location.
You need to enter your ZIP code in
order to receive local news and
weather.
No source device available.
You need to configure the TV tuner
card on your PC.
Table 7-2. Connecting to the Digital Entertainer HD
Problem Solution
I turned on my
Digital Entertainer
HD for the first time,
but I do not see
anything on the
screen.
• Check all cables to make sure they are connected
properly, and be sure you are using the correct input on
your TV.
• Check that your TV's input selector (sometimes called
TV/Video button) is set to the correct input.
• If you still do not see anything, press TV Mode on the
remote control to change the video mode. Make sure to
pause for 3 seconds between button presses to allow
the Digital Entertainer HD to change video modes.
The Digital
Entertainer HD does
not respond to the
remote control.
Check the LED on the front panel of the Digital
Entertainer HD to make sure the power is on.
Make sure the television is turned on.
The LED on the remote control should flash when you
push a button.
• If the LED does not flash, and the batteries are working,
then the remote may be faulty.
• If the LED does flash, reset the Digital Entertainer HD.
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