System Logs and Error Messages
653
ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv3
• PPTP idle time-out logs
• PPP authentication logs
Table 26. System logs: WAN status, PPTP idle time-out
Message Nov 29 11:19:02 [FVS336Gv3] [pppd] Starting connection
Nov 29 11:19:05 [FVS336Gv3] [pppd] CHAP authentication succeeded
Nov 29 11:19:05 [FVS336Gv3] [pppd] local IP address 192.168.200.214
Nov 29 11:19:05 [FVS336Gv3] [pppd] remote IP address 192.168.200.1
Nov 29 11:19:05 [FVS336Gv3] [pppd] primary DNS address 202.153.32.2
Nov 29 11:19:05 [FVS336Gv3] [pppd] secondary DNS address
202.153.32.2
Nov 29 11:20:45 [FVS336Gv3] [pppd] No response to 10 echo-requests
Nov 29 11:20:45 [FVS336Gv3] [pppd] Serial link appears to be
disconnected.
Nov 29 11:20:45 [FVS336Gv3] [pppd] Connect time 1.7 minutes.
Nov 29 11:20:45 [FVS336Gv3] [pppd] Sent 520 bytes, received 80 bytes.
Nov 29 11:20:51 [FVS336Gv3] [pppd] Connection terminated.
Explanation Message 1: Starting PPP connection process.
Message 2: Message from the server for authentication success.
Message 3: Local IP address assigned by the server.
Message 4: Server side IP address.
Message 6: The primary DNS server that is configured on the WAN ISP
Settings screen.
Message 7: The secondary DNS server that is configured on the WAN ISP
Settings screen.
Message 7: Sensing idle link.
Message 8: Idle link sensed.
Message 9: Data sent and received at the LAN side while the link was up.
Message 10: PPP connection terminated after idle time-out.
Recommended action To reconnect during idle mode, initiate traffic from the LAN side.
Table 27. System logs: WAN status, PPP authentication
Message Nov 29 11:29:26 [FVS336Gv3] [pppd] Starting link
Nov 29 11:29:29 [FVS336Gv3] [pppd] Remote message: Login incorrect
Nov 29 11:29:29 [FVS336Gv3] [pppd] PAP authentication failed
Nov 29 11:29:29 [FVS336Gv3] [pppd] Connection
terminated.WAN2(DOWN)_
Explanation Starting link: Starting PPPoE connection process.
Remote message: Login incorrect: Message from PPPoE server for
incorrect login.
PAP authentication failed: PPP authentication failed due to incorrect login.
Connection terminated: PPP connection terminated.
Recommended action If authentication fails, then check the login and password and enter the
correct one.
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