Troubleshooting 6-1
Chapter 6
Troubleshooting
This chapter gives information about troubleshooting your Model RP614 v2 Web Safe Router.
After each problem description, instructions are provided to help you diagnose and solve the
problem.
Basic Operation
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Test LED lights within a few seconds, indicating that the self-test
procedure is running.
3. After approximately 10 seconds, verify that:
a. The Test LED is not lit.
b. The LAN port LEDs are lit for any local ports that are connected.
c. The WAN port LED is lit.
If a port’s LED is lit, a link has been established to the connected device. If an Ethernet port is
connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the
LED will be amber.
If any of these conditions does not occur, refer to the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your router is turned on:
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