LB1005 Operating Manual Service & Maintenance
Bookham Revision 1 19
Appendix B: Service & Maintenance
The LB1005 is designed to be maintenance free. No user-serviceable parts are
inside the unit. No further calibrations are necessary for the LB1005 to meet its
accuracy specifications over the lifetime of the product. Opening the instrument
case voids the warranty and exposes to user to hazardous voltages that are
present inside the instrument case.
Cleaning instructions: Instrument case can be safely cleaned with slightly
moistened cloth soaked in water or isopropyl alcohol.
For service or repairs:
1. Telephone or email New Focus customer service department at
(+1) (408) 919-2740 or techsupport@newfocus.com, which will
determine if the equipment requires service, repair, calibration, or
replacement. Factory office hours are 9:00 am-5:00 pm PT.
2. If the unit must be returned to Bookham, ask for a Return Merchandise
Authorization (RMA) from customer service. Never send any unit
back to Bookham without a Return Merchandise Authorization
(RMA).
3. Return the unit, postage prepaid, to Bookham. Do not forget to write
the RMA on the shipping label. Bookham will refuse and return any
package that does not bear an RMA.
4. Pack the unit in its original shipping material (if possible) with at least 1
inch of compressible packing material. Be sure to include an ownership
tag and a description fully detailing the defect and the conditions under
which it was observed.
5. After repair, the equipment will be returned with a repair report. If the
equipment was within specifications, a test set-up fee will be charged to
the customer. If the equipment is not under warranty, the customer
will be invoiced for the cost appearing on the repair report.
6. Bookham is responsible for shipping the unit back to the customer if the
unit is under warranty. Shipping damage is not covered by this
warranty, and shipping insurance, which Bookham recommends, is at
the customer’s expense.
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