40 Appendices
7.4 Service & Returns
North America & Asia
Newport Service & Returns Department
1791 Deere Ave.
Irvine, CA 92606, USA
Tel: (949) 253-1694, (800) 222-6440 ext. 31694
Fax: (949) 253-1479
Email: rma.service@newport.com
Europe
Newport/Micro-Controle S.A.
11 rue du Bois Sauvage
91055 Evry Cedex, France
Tel: 01-60-91-68-68
Fax: 01-60-91-68-69
Email: france@newport-fr.com
Service & RMA Information
The user should not attempt any maintenance or service of the FSM Fast
Steering Mirror System beyond the procedures outlined in this manual. Any
problem that cannot be resolved should be referred to Newport’s Service &
Returns Department, and any failed product should be returned to that depart-
ment for service. A Return Materials Authorization (RMA) number must be
obtained in advance and should be stated on the outside of the shipping box.
To obtain an RMA number, please fill out and fax back the Return Material
Authorization Request form included at the end of this manual.
Packaging for Returns
Any FSM Fast Steering Mirror Head or FSM-CD300B Controller/Driver
being returned under an RMA must be securely packaged for shipment. The
RMA number must be stated on the outside of the shipping box. If possible,
reuse the original factory packaging. The mirror must be secured for ship-
ment. Please contact Newport’s Service & Returns Department if you no
longer have the original shipping restraints for the mirror.
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