How to delete protected files on NextBase 380GW?
To resolve the issue of not being able to delete files on your SD card within the NextBase Dash Cam, check if these files are 'protected'. If so, follow the instructions within the app to 'un-protect' the files.
Why my NextBase 380GW SD card cannot be read?
To fix a NextBase Dash Camera SD card that cannot be read, re-format the SD card using the Setup option within the app. Make sure to use a Class 10 SD card between 8GB and 128GB from a reputable brand, and format it via the Setup Menu in the app. This issue can arise if the SD card was formatted in another device with a non-compatible Cluster Size, or if the card has an error.
Why NextBase 380GW Dash Cameras is already recording when I get in my car?
This is normal behavior. If Parking Mode is enabled, the NextBase Dash Cam senses vibration and starts recording, protecting the file. You can disable Parking Mode in the Setup, Video menu if desired.
Why the battery only lasts 15 minutes on NextBase Dash Cameras?
This is normal. The battery is primarily for use with Parking Mode on a switched live power supply and is NOT intended as an alternative power source to replace the supplied car adaptor.
What to do if NEXTBASE Cam Viewer app will not open?
If the NEXTBASE Cam Viewer app won't open, uninstall it and re-download it from your device's App Store.
What to do if NEXTBASE Cam Viewer App says 'Please Check Device'?
If you get a 'Please Check Device' message when you open the NEXTBASE Cam Viewer App, ensure that the Dash Cam is in Wi-Fi Mode and that your mobile device has connected to the Dash Cam's Wi-Fi network.
Why NextBase Dash Cameras cannot lock onto satellite?
After powering on your NextBase Dash Camera and mounting it with a clear view of the sky, it can take up to 10 minutes to find the three satellites required for a stable signal. Reception can also be affected by atmospheric conditions and obstructions like buildings or trees.
What to do for unresolved issues with NextBase Dash Cameras?
To resolve unresolved issues, reset the NextBase Dash Cam to the Default Settings within the Setup Menu and try again.
Why is the video image blurred on my NextBase 380GW Dash Cameras?
If the video image from your NextBase Dash Cam is blurred, remove the protective lens cover. Ensure that the Dash Cam's field of view does not include any painted section of the windscreen. Clean both the lens and the windscreen.
How to fix NextBase download 'Malicious Software message' in Chrome?
If you encounter a malicious software message when downloading files from www.nextbase.co.uk using Google Chrome, temporarily disable the malicious software protection in Google Chrome's settings to download and install the playback software. Remember to reinstate your previous Google Chrome settings afterward. There is no cause for concern.
General| GPS | Yes |
|---|---|
| Wi-Fi | Yes |
| Bluetooth | No |
| Emergency Recording | Yes |
| Loop Recording | Yes |
| G-Sensor | Yes |
| Parking Mode | Yes |
| Viewing Angle | 140 degrees |
Explains basic recording functions, auto start/stop, and memory card management.
Provides advice on camera positioning and optimizing the view for better footage.
Offers guidance on maintaining the SD card, including formatting and safe removal.
Outlines steps for compliance with CCTV regulations in commercial use.
Warns against water exposure, risking electric shock or fire.
Advises on servicing and when to seek professional help.
Information on proper disposal of electronic waste in the EU.
Instructions for windscreen cleaning and camera mounting.
Advises on placement to avoid obstructions, airbags, and driver distraction.
Covers power disconnection, cleaning the device, lens care, and personal use of recordings.
Discusses legal aspects for publishing recordings, including CCTV regulations.
States compliance with FCC regulations and conditions for operation.
Details FCC testing and compliance for Class B digital devices.
Cautionary note regarding unauthorized modifications to the equipment.
Provides contact and company information for the applicant.
Lists product name, model number, and brand name.
Specifies applied standards and identifies the testing laboratory.
Details FCC marking requirements and supplier responsibilities.
Information regarding the applicant's authorization.
Identifies the responsible party located in the United States.
Details the model number, power requirements, and supply specifications.
Specifies recording resolution, sensor resolution, and lens characteristics.
Lists card reader compatibility and estimated storage capacity based on card size.
Details recording format, unit dimensions, and weight.
Specifies minimum operating system requirements for associated software.
Lists all items included in the product package.
Highlights key features of the Dash Cam, especially for commercial use.
Identifies and describes the parts of the powered GPS mount.
Provides instructions for using the adhesive pad and important notes for mounting.
Describes side covers, locking covers, and the reset button function.
Details power/record buttons, mount locking screw, and microphone.
Describes side cover, USB socket, SD card slot, and mount locking screw.
Explains LED functions and notes on battery pack and temperature protection.
Describes speaker sounds and spoken announcements for SD card issues.
Details the protect button for file protection and the Wi-Fi button for connectivity.
Indicates mount fixing points and the battery compartment for parking mode.
Instructions on how to remove the side cover to access the SD card slot.
Guidance on inserting the MicroSD card correctly into the slot.
Instructions for refitting the side cover after inserting the SD card.
Describes how to disengage the camera from its mount.
Explains how to remove the cable lock securing the power cable.
Details how to connect the car power cable to the mount's DC-IN socket.
Instructions for refitting the cable lock to secure the power cable.
Guidance on re-attaching the camera to the mount correctly.
Instructions to download and install the Nextbase Cam Viewer APP from app stores.
Details on plugging the cigarette power cable into the vehicle's 12Vdc or 24Vdc supply.
Shows how to route the power cable and connect it to the mount's socket.
Explains automatic power management and the use of a hardwire kit for switched power.
Steps to turn on the Dash Cam's Wi-Fi function.
Instructions for connecting a smartphone to the Dash Cam via the app.
Instructions to peel off the 3M protective sheet from the mount.
Guidance on using the app to check camera position and adjust the lens.
Instructions for firmly pressing the mount onto the windscreen for secure attachment.
Details on making final adjustments to the lens position.
Advises on correct camera placement to avoid obstructing view or airbags.
Recommends not operating controls while driving and using the app only when stationary.
Lists the components included in the security pack for anti-tamper measures.
Explains how to secure the cable lock to the mount using an anti-tamper screw.
Details on how to lock the camera to the mount using screws.
Instructions for replacing side covers with locking ones and using dust caps.
Describes the app's purpose, features, and compatibility with smartphones/tablets.
Guides users to download and install the Nextbase Cam Viewer APP from app stores.
Steps to enable Wi-Fi on the dash cam and connect a mobile device.
Explains the welcome screen and the process for connecting via Wi-Fi network.
Describes the elements of the main screen, including live view and video access.
Guides on accessing the menu for settings and viewing the live camera feed.
Explains how to access and manage videos stored on the dash cam or downloaded to the device.
Steps to download video files from the dash cam to an iOS device.
Explains options for downloading, protecting, and deleting video files.
Steps to download video files from the dash cam to an Android device.
Details on selecting files for download and monitoring the download progress.
Instructions on how to share downloaded videos online via social media or Nextbase Private Share.
Explains the Nextbase Private Share service for uploading and sharing videos.
Guides on how to access the dash cam settings through the Cam Viewer App menu.
Mentions that detailed settings are explained on following pages.
Details on adjusting recording resolution and exposure levels for different light conditions.
Explains settings for audio recording, number plate entry, and video file length.
Explains the two methods of using Parking Mode based on power supply.
Details settings for enabling time, date, speed, and GPS location stamps on recordings.
Explains settings for model number stamp and adjusting G Sensor sensitivity.
Introduces the Setup menu for various device configurations.
Details on changing the Wi-Fi password and formatting the SD card.
Explains how to manually set time, date, and time zone settings.
Guides on selecting the country and preferred speed units (KMH/MPH).
Details on enabling or disabling device sounds and spoken announcements.
Explains language selection and enabling Wi-Fi automatically on startup.
Information on checking software version and resetting to default settings.
Describes Mass Storage and Update modes for connecting to a computer.
Step-by-step guide on connecting the dash cam to a computer via USB.
Solutions for the mount not staying in place on the windscreen.
Troubleshooting steps for inserting, removing, and recording limits with MicroSD cards.
Solutions for saving files to PC, no power, and PC not recognizing the device.
Diagnosing why the dash cam shuts down or the battery doesn't charge.
Explains short battery life and issues with acquiring a satellite lock.
Solutions for SD card read errors, file deletion issues, and mass storage function problems.
Troubleshooting blurred video, jumpy playback, and audio sync problems.
Solutions for no sound during video and issues with stopping Parking Mode recording.
Explains why time may change and how files get protected automatically.
Troubleshooting mobile device connection, app opening, and video buffering problems.
Instructions for resetting the Wi-Fi password if forgotten.
Guidance for persistent issues, including resetting defaults and contacting support.
To Next Page
