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PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blade
Assembly and Attachment
Doesn’t Rotate.
• Make sure the container is securely aligned and locked, (40 oz. bowl)
on the motor base.
• For the Nutri Ninja cup, make sure that the tabs are seated in the slots
and turned to the left.
• Make sure the lid is securely on the container (40 oz. bowl) in the
correct position with the arrows aligned.
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker in your electrical box.
• The unit could be overloaded. Unplug and wait approximately 30
minutes before using again.
• The unit could be overheated. Unplug the unit and wait 30 minutes to
reset.
Food is Unevenly Chopped.
• Either you are chopping too much food at once, or you are not pulsing
properly. Remove some of the food items.
Food is Too Finely Chopped or
Too Watery.
• The food has been over processed. Pulse ingredients for best results.
Press down on the Nutri Ninja cup or bowl lid handle in short intervals.
You Cannot Achieve Snow
From Ice Cubes.
• For best results use ice straight from the freezer. Try using short pulses
instead of one long one.
Nutri Ninja
®
cup is leaking.
• Make sure that the Nutri Ninja blade assembly set is tightly screwed on
to the cup before blending. Turn the lid tightly clockwise.
Unit doesn’t turn on.
• Make sure the unit is plugged in.
• Rotate and press down on the Nutri Ninja cup or the “pulse” handle on the
bowl lid to turn the unit on.
Unit doesn’t turn off.
• Release your hand from the Nutri Ninja cup or the “pulse” handle on the
bowl lid to turn the unit off.
Doesn’t mix well.
• Pulse ingredients for best results. Press down on the cup in short
intervals for even blending and chopping. For frozen ingredients, pulse in
short intervals of 2-5 seconds and repeat.
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website:
www.ninjakitchen.com or feel free to contact customer service: 1-877-646-5288.
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