nokia 
 CONNECTING PEOPLE 
PAGE 2 (22)  Approved 1.0
Nokia Mobile Phones Customer Care EMEA 
 
DJk
Technical Services, Repair Concepts  Confidential    22.08.2003
 
TABLE OF CONTENT 
 
                       Page 
1.
  INTRODUCTION ...................................................................................................................................... 3 
2.  GENERAL REPAIR INFORMATION ................................................................................................... 4 
3.  PATHFINDER FOR WORKSHOP STAFF............................................................................................ 5 
4.  EXPLODED VIEW AND COMPONENT DISPOSAL.......................................................................... 6 
5.  SPARE PARTS LIST................................................................................................................................. 7 
6.  SERVICE TOOLS.................................................................................................................................... 10 
7.  SW-UPDATE ............................................................................................................................................ 12 
8.  DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT) ............ 13 
9.  LEGEND FOR QUICK TROUBLE SHOOTER .................................................................................. 15 
10.  QUICK TROUBLE SHOOTER ......................................................................................................... 16 
11.  QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 17 
12.  QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 18 
13.  GONOGO TEST (GSM ONLY) ......................................................................................................... 19 
14.  BATTERY TEST.................................................................................................................................. 19 
15.  SERVICE NOTES................................................................................................................................ 20 
16.  FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS............................... 21 
17.  ESD PROTECTION REQUIREMENTS........................................................................................... 22 
 
CHANGE HISTORY 
 
Status  Version No.  Date  Comments 
Draft 0.1 01.07.2003  Initial draft 
Approved 1.0 22.08.2003  approval 
     
     
     
     
     
     
     
 
 
Service Manual 3100 Level 1&2  Copyright 2003 © Nokia Corporation