User Guide Troubleshooting
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77
Repositioning for a better signal
After performing the Using the signal test button procedure to determine the quality
of signal, you may want to reposition the FastMile 5G Gateway 3.1 for a better signal,
do the following:
• power off the FastMile 5G Gateway 3.1
• disconnect the gateway from the electrical outlet
Note: Once you have a good 4G/LTE or 5G connection, it is recommended that you do not
relocate or rotate your device. It is strongly recommends that you position your device near
a window, where the best 4G/LTE or 5G signal is expected.
However, the omni-directional antenna is less susceptible to Internet speed changes when
rotating the device since it does not have a directional antenna.
Rotating your device may still influence the Internet speeds due to Indoor signal reception
conditions.
Table 3 Signal strength LED
LED LED behavior Meaning What you may consider
doing
5G and
all three-signal strength
Lit
Lit
Good 5G connection Do nothing
5G and
all three-signal strength
Not lit
Lit
Good 4G/LTE connection Do nothing
5G and
two- signal strength
Lit
Lit
Medium 5G connection Consider moving the
gateway
5G and
two- signal strength
Not lit
Lit
Medium 4G/LTE connection Consider moving the
gateway
5G and
one-signal strength
Lit
Lit
Weak 5G connection Consider moving the
gateway
5G and
one-signal strength
Not lit
Lit
Weak 4G/LTE connection Consider moving the
gateway
Center and
all three-signal strength
Red (solid)
Not lit
No 4G/LTE
No 5G connection
Move the gateway
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