Troubleshooting
78
User Guide
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• move the FastMile 5G Gateway 3.1 to a different position, for example, the other
side of the room or a higher position
• connect the FastMile 5G Gateway 3.1 to an electrical outlet at the new location
and power it on
• check the LEDs as described in Understanding the LED colors to determine the
quality of signal in the new position and follow the actions you may consider in
the section
Once you have a good signal, it is important that you do not reposition or rotate the
FastMile 5G Gateway 3.1. You are now ready to connect devices to your FastMile
5G Gateway 3.1.
The table provides helpful actions to perform when the FastMile 5G Gateway 3.1
LED has the following behavior.
Using the power button
The power button is located on the side of the FastMile 5G Gateway 3.1 and is
marked on/off.
Note: You may need to repeat the steps several times before finding the final location for
the FastMile 5G Gateway 3.1.
Table 4 LED behavior requiring action
Status LED (3 color)
behavior
5G LED (single
color)
Signal strength LEDs
(multiple one color)
Reason Action
Blinking slowly (red) Off Off Missing SIM card,
or SIM card is PIN-
locked, or SIM card
is broken and could
not be recognized
by the CPE
Check and/or
replace SIM card
(it is
recommended to
replace a SIM
card with a new
PIN-locked SIM
card)
Solid (red) Off Off No radio link
or
No Internet
Relocate gateway
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