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Nortel 1987 - Advanced Messaging Features; Thru Dialing; Assigning a Custom Operator; Express Messaging

Nortel 1987
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Express messaging is a fast method of leaving a message in another Voice
Messaging mailbox without logging in to your own mailbox to compose and
send the message.
While you are logged in to Voice Messaging, you can make a call without
hanging up. Ask your system administrator if thru dial is available in your
system.
Express messaging
1. Dial the express messaging access
number.
2. Enter the mailbox number of the
person for whom you are leaving
the message, then press
£
.
To use a name instead of a
mailbox number, see “Name
addressing” on this page.
3. Wait for the tone, then record.
To edit or tag your message, see
“Checking and editing your
messages” on page 18, and
“Tagging messages” on page 20.
4. Hang up.
“Express messaging. To mailbox?”
“(Name or mailbox number.) Please
leave a message after the tone.”
To send an express message
You can use name addressing for addressing a message, for creating a
distribution list, or for express messaging, by spelling the name on your
telephone keypad.
1. When Voice Messaging prompts
you for a mailbox number, enter
the name addressing prefix. (If you
don’t know the prefix, press
.)
2. Spell the last name, then the first.
For Q, press 7; for Z, press 9.
For example, to reach Bob Quinn,
dial 78466262. You can stop
spelling as soon as the system
announces a match.
If you don’t know the complete
name, enter the first few letters,
then press
£
.
“Name found: (name).”
If you entered a partial name, the
system lets you select from a list of
possible matches for the name.
15
Thru dialing
To place a thru dial call
You can set up your mailbox to connect callers to another number. This allows
you to offer your callers the option of leaving a message or speaking to one of
your assistants or colleagues.
Assigning a custom operator
In your greeting, you can tell callers to
press zero after the tone if they wish
to speak to someone in your absence.
1. While logged in to Voice
Messaging, press
°‚
for
mailbox options.
2. Press
to change the number.
3. Enter the new custom operator
number, then press
£
.
“Mailbox options.”
A prompt tells you the current custom
operator number.
“The operator assistance number has
been changed to (number).”
14
To assign a custom operator
To address by name
1. While logged in to Voice
Messaging, press
, followed by
the phone number you want to call.
2. Press
£
.
1. While logged in to Voice
Messaging, press
, then enter
the name dialing access number.
(If you don’t know the number,
press
‚•
instead.)
2. Spell the last name, then the first.
For Q, press 7; for Z, press 9. For
example, to reach Bob Quinn, dial
78466262. You can stop spelling as
soon as the system announces a
match and places the call.
If you don’t know the complete
name, enter the first few letters,
then press
£
.
If you pause for more than two seconds
you will be connected to a revert number.
If a pause is necessary, press *.
Your call will be placed.
“Name found: (name).”
If you entered a partial name, the
system lets you select from a list of
possible matches for the name.
To thru dial using a name
Name addressing