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Contents
How to get help 5
Finding the latest updates on the Nortel Web site 5
Getting help from the Nortel Web site 6
Getting help over the phone from a Nortel Solutions Center 6
Getting help from a specialist by using an Express Routing Code 7
Getting help through a Nortel distributor or reseller 7
About this document 9
Audience 9
Related information 9
Overview 11
Prerequisites 15
Knowledge requirements 15
Training 15
Capturing integration parameters 15
Establishing the system baseline 17
CS 1000 configuration 21
CS 1000 configuration procedures 21
Checking the system status 21
Checking the current IP address of the CS 1000 (LD 117) 21
Defining a default Gateway (LD 117) 22
Checking the Ethernet Interface status of the CS 1000 (LD 137) 23
Enabling the Ethernet interface on the CS 1000 (LD 137) 23
Checking the ELAN status on the CS 1000 (LD 48) 24
Enabling the ELAN on the CS 1000 (LD 48) 24
Configuring CallPilot resources on the CS 1000 25
Configuring the ELAN subnet (LD 17) 26
Configuring the System Parameters (LD 17) 27
Defining CallPilot in the customer data block (LD 15) 28
Configuring the route data block 32
Configuring Automatic Call Distribution (LD 23) 33
Configuring ACD agent voice ports for CallPilot (LD 11) 35
Configuring card slots 37
Enterprise: Common
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
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