Nortel M5216 - User Manual

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Main Page

Introduction3
Table of Contents4
Using Your M5216 - the Basics5
Answering a Call on a DN7
Making an Outgoing Call on a DN7
Answering an ACD Call7
Using Your Handset7
Placing a Call on Hold8
Ending a Call8
Setting the Ringing Volume8
Setting the Handset Volume8
Setting the Headset Speaker Volume9
Setting the On-Hook Monitoring Volume9
Tones that You Hear When Using the M52169
Dial Tone9
Display Features10
Using the Headset10
Setting up Local Features11
Save, Memory and Pause11
Alerter Volume12
To Adjust the Alerter Volume12
Time and Date13
Call Timer13
To Enable the Call Timer13
To Set the Time and Date13
Display Language14
C.O. Features14
To Select the Language Used to Show Information on the Display14
Predial15
Save Number15
To Enable/Disable the Predial Feature15
To Make a Call When Predial Has Been Enabled15
Memory Number16
Pause16
To Program a Number into Memory16
To Make a Call Using Memory Number16
Supervisor ACD Features17
Display Queue Status18
To Display the Queue Status for an ACD Group18
Display Agent Activity19
To Display the Current Agent Activity in an ACD Group19
Interflow20
To Reroute Incoming Calls to Another ACD Group20
To Turn off Interflow20
Night Service21
To Enable Night Service21
To Disable Night Service21
Observe Agent22
To Monitor an Agent's Conversation22
Observe Agent Status23
To Monitor an Agent's SDN Call23
Call Agent24
To Call an Agent24
Answer Agent25
Answer Emergency25
To Answer a Call from an Agent25
To Answer an Emergency Call25
Agent ACD Features26
Logging in26
To Log in to the ACD System26
Logging out27
Not Ready27
To Log out of the ACD System27
To Resume Receiving ACD Calls27
Emergency28
To Connect Your Supervisor in an Emergency28
Call Supervisor29
Line of Business Tracking29
To Call Your Supervisor29
Display Queue Threshold30
To Display the Queue Threshold for Your ACD Group30
Centrex Features31
Automatic Dial32
To Program an Automatic Dial Key32
To Erase an Automatic Dial Key32
To Make a Call Using an Automatic Dial Key32
Speed Call33
To Program a Speed Call Number33
To Erase a Programmed Speed Call Number33
To Make a Call Using Speed Call33
Conference34
To Add a Person to a Call34
To End the Conference Call34
Transfer35
To Transfer a Call Directly to Another Telephone35
To Transfer a Call by Establishing a Conference35
Connecting Your M521636
M5216 Connections36
Wall Jack/Ac Adaptor Connections37

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Nortel M5216 Specifications

General

Brand	Nortel
Model	M5216
Category	Telephone
Language	English

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