17
Obtaining Customer Service and Parts
STEP 1 - Identify the problem.
Speak with the person who reported the problem to get a good
understanding of the problem.
STEP 2 -
Verify the problem.
Inspect the cross trainer, and determine what parts may be required to correct
the problem. Figures and parts lists may be obtained from the NuStep, Inc.
web site or by contacting customer service.
STEP 3 -
Contact NuStep, Inc. customer service.
Please have the serial number and a complete description of the problem so
our product specialists can better assist you.
Product specialists can be reached via e-mail, phone or fax at:
E-mail: support@nustep.com
Phone: 800-322-4434 or
734-769-3939
Fax: 734-769-8180
Address: NuStep, Inc.
5111 Venture Drive
Suite 1
Ann Arbor, MI 48108 USA
Web: www.nustep.com
Customers outside the US and Canada, may obtain customer service by
contacting their local NuStep distributor.
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