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TROUBLESHOOTING GUIDE
The OxyPure does not turn on.
1. The plug is not in the wall outlet. Plug into wall outlet.
2. POWER on the touchpad panel is not on. Press the POWER button.
3. The Filter Slot Cover in the back rear is off or loose. Make sure Filter Slot Cover is on securely. Check that the
tabs are not damaged or broken off.
4. Be sure the filters are secure in their designated slots. Pull each filter out partially, then securely slide back into its
slot.
5. Check if the Oxypure is on sleep mode.
TIMER does not work when pressed.
The OxyPure is not reading the function selected. Press FAN SPEED or AUTO, then press TIMER.
The fans are not blowing.
1. An appropriate outlet is not being used. Make sure outlet has appropriate voltage for use.
2. The Filter Slot Cover in back rear is not properly in place. Make sure Filter Slot Cover is on securely.
3. Check the Air Vent for obstructions. See page 15 on how to remove the Inner Vent Screen.
Speed of the airow is not changing when FAN SPEED is pressed.
The OxyPure may be in AUTO mode. Set the OxyPure to another operating mode on the touchpad then press FAN
SPEED.
Airow from the Top Vent is weak.
The air filter(s) are dirty. Clean the air filters.
The OxyPure is producing smoke or odor.
The air filter(s) are dirty. Clean the air filters.
CLEAN 2/3 FILTER Indicator has not reset after the lter(s) have been changed
1. The Filter Sensor is not reading the reinstalled filter(s). Turn the OxyPure off then on again. Press and hold down
TIMER for 2 seconds until a beep is heard.
2. Turn the OxyPure off, unplug and adjust the filter(s) by removing and reinstalling them into their proper slots. Plug
in and turn the OxyPure ON again.
3. The Filter Slot Cover in back rear is not securely in place. Make sure Filter Slot Cover is on securely.
4. The Filter Sensor is dirty. Clean the Filter Sensor.
ULTIMATE CLEAN does not come on when pressed.
The OxyPure is not reading the function selected. Turn the OxyPure on and off by pressing POWER twice.
Power is blinking red.
1. The Bio-Guard® filter is not properly installed or is loose. Turn off and unplug the OxyPure. Check that the filters
#1 and #2 are properly installed into their correct slots and are not loose. Plug in the OxyPure and press POWER
to turn it on.
2. When the Filter Slot Cover is removed,POWER will be backlit solid red. Pressing POWER will make it blink.
However, as a safety measure, the OxyPure will not operate when the Filter Slot
3. Cover is removed. Ensure that Filter Slot Cover is installed securely.
Speed of the airow is not changing when FAN SPEED is pressed.
1. Place and run the OxyPure manually for 8 hours in a different room.
2. Clean the odor and filter sensors. If the problem persists, contact Customer Service by emailing:
For Amazon Purchases: support@nuwavenow.com For All Other Purchases: help@nuwavenow.com
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