If you're using SHIELD with a separate AV receiver, check that the TV is connected to the
AV receiver properly. If you hear sound from the TV but not the receiver, there may be
an issue with the connection.
Some HDMI to DVI/VGA adapters may not support audio. If possible, connect your
SHIELD to an HDMI port on your TV without using an adapter.
Try using a different HDMI input on your TV for your SHIELD. Many TVs have several
HDMI ports.
If you are using headphones plugged into SHIELD controller or SHIELD remote, you will
be unable to hear AC3 and Dolby audio formats.
Update to the latest SHIELD system update and receiver firmware.
If multiple audio output devices are connected to your SHIELD simultaneously, see the
audio/mic routing policy.
Restart your SHIELD.
My screen is blank.
If there's nothing on the screen when you try to use your SHIELD, try the troubleshooting steps
below.
Check that your SHIELD is plugged in all the way. Check the power cord and HDMI cable.
Check that your TV is turned on. The green light will be illuminated if SHIELD is on.
Check that your SHIELD isn't in sleep mode. Touch the NVIDIA button
on your SHIELD.
Check that your TV's source input matches the HDMI port where your SHIELD is plugged
in. HDMI ports are usually labelled on the back or side of a TV. Keep changing your TV
input source until you get to the HDMI input with SHIELD on it.
Try using a different HDMI port. Connect your SHIELD to a new HDMI port, and change
the source or input on your TV to match the new port.
Try using a different HDMI cable. High Speed HDMI cables and HDMI cables shorter
than 3m are recommended.
Check that your TV has an HDCP-compatible HDMI port. Some content requires HDCP.
Update to the latest SHIELD system update and TV firmware.
Some HDMI to DVI adapters may not support video. If possible, connect your SHIELD to
an HDMI port on your TV without using an adapter.
Restart your SHIELD.
Video frame rate is very low.
Refer to Optimize Video Performance.
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