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MB760dnfax
Oki MB760dnfax User's Manual And Troubleshooting Guide
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TROUBLESHOOTING FOR NETWORK
CONNECTIONS
- 43 -
Client Sof
tware Auth
entication Problems
Cannot log in usin
g client sof
tware
Problem Description
I cannot log into the equipment using client software.
Corrective Action
If you cannot log into the equipment using client software, cont
act the administrator of the equ
ipment. Since the user name an
d
password registered in the client software are used for authentic
ation in the case of automatic
login, the log-in screen may
no
t be
displayed.
42
44
Table of Contents
Default Chapter
2
Table of Contents
2
1 Troubleshooting
4
When a Paper Jam Occurs
5
During Paper Jams
5
When a Paper Jam Occurs in Tray 1, Multi-Purpose Tray (MPT)
5
When Paper Jam Occurs Inside the Machine
7
When Paper Jam Occurs under the Image Drum
8
When Paper Jam Occurs Around the Fuser Unit
10
Paper Jam on both Sides of the Printer Unit
12
When Paper Jam Occurs in Tray 2/3/4 (Option)
12
When Paper Jam Occurs in Inner Finisher (Option)
14
When a Document Is Jammed
15
When a Staple Jammed
16
When Staple Jam Occurs in Inner Finisher (Option)
16
When Staple Jam Occurs in Offline Stapler (Option)
17
Troubleshooting for the Hardware
18
When this Screen Is Displayed
18
Messages Displayed on the Touch Panel
19
Troubleshooting for Printing
22
Print Job Problems
22
Clearing Print Job Errors
22
Cannot Remember the Document Password for a Private Print Job
23
Printing a Document Including Many Graphics Takes Time
23
Printer Driver Problems
23
Cannot Print (Port Setting Problems)
23
Cannot Print (SNMP Community Name Problems)
23
Command Line Options Not Processed
24
Retrieval of Printer Configuration Failed
24
Cannot Change Settings on the [Device Settings] Tab
24
Network Connection Problems
24
Cannot Print with the Equipment (Network Connection Problems)
24
Cannot Print with SMB Print
25
Client Problems
25
Checking the Client Status
25
Hardware Problems
26
Print Jobs Not Output
26
Troubleshooting for Copying
27
Copying Problems
27
TROUBLESHOOTING for FAX
29
Troubleshooting
29
Error Codes
29
Error Messages
29
Transmission/Reception Trouble
30
Fax Specifications
31
Troubleshooting for Scanning
32
Scanning Problems
32
Cannot E-Mail My Scans
32
Cannot Find the Data Saved in the Shared Folder
32
TROUBLESHOOTING for E-Filing
33
E-Filing Web Utility Problems
33
E-Filing Web Utility Terminates the Session
33
Numerous Sub Windows Repeatedly Appear
33
Displaying the Items in the Contents Frame Takes a Long Time
33
Error Messages
33
Troubleshooting for Network Connections
35
Locating the Equipment in the Network
35
Cannot Locate the Equipment in the Network
35
Cannot Locate the Equipment with Local Discovery
36
Equipment Does Not Respond to Ping Command
37
LDAP Search and Authentication Problems
37
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
37
LDAP Authentication Takes a Long Time
37
Printing Problems (Network Related)
38
SMB Print in a Windows Operating System Environment
38
Raw TCP or LPR Print in a Windows Operating System Environment
38
IPP Print in a Windows Operating System Environment
39
Novell Print in a Netware Environment
39
Macintosh Environment
40
Network Fax (N/W-Fax) Driver Problems
40
N/W-Fax Driver Installation Error Messages
40
N/W-Fax Driver General Errors
41
Wireless LAN Problems
42
Client Software Authentication Problems
43
Cannot Log in Using Client Software
43
CHECKING the EQUIPMENT STATUS with Topaccess
44
Hardware Status Icons on Topaccess [Device] Tab
44
Error Messages
45
Error Codes
46
Error Codes on Print Jobs
46
Error Codes on Transmission and Reception
47
Error Codes on Scan Jobs
50
2 Maintenance
55
Replacing Consumables / Maintenance Units
56
Replacing the Print Cartridge (for MB Series)
56
Recommended Schedule for Replacing the Print Cartridge
56
Replace the Print Cartridge
57
Replacing the Toner Cartridge or Image Drum (for ES/MPS Series)
58
Recommended Schedule for Replacing the Image Drum Cartridge
58
Replace the Toner Cartridge
59
Replace Only the Image Drum (to Continue to Use the Toner Cartridge Currently in Use)
60
Replace the Image Drum and Toner Cartridge Simultaneously
61
Replacing the Fuser Unit and Transfer Roller
63
Recommendation for Replacing the Fuser Unit and Transfer Roller
63
Replace the Fuser Unit and Transfer Roller
63
Replacing the Inner Finisher Cartridge
66
Replacing the Offline Stapler Cartridge
68
Maintenance
69
Cleaning the Surface of the Machine
69
Cleaning the Platen (Glass Surface)
69
Clean the Document Transporting Roller and Document Holding Roller
70
Clean the Paper Feed Roller
71
When Cleaning the Tray
71
When Cleaning the Multi-Purpose Tray
72
Clean the LED Heads
73
Moving or Transporting the Machine
76
Moving the Machine
76
Transporting the Machine
76
3 Appendix
79
Battery Disposal
80
4 Index
81
Other manuals for Oki MB760dnfax
User Manual
336 pages
Service Manual
390 pages
Maintenance Manual
104 pages
Material Safety Data Sheet
52 pages
Basic Guide
94 pages
How-To
6 pages
4
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Oki MB760dnfax Specifications
General
Brand
Oki
Model
MB760dnfax
Category
All in One Printer
Language
English
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