Oki MPS5501B User Manual

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When You Cannot Print
4
Troubleshooting
Unable to Install a Printer Driver Successfully
Memo
● If the following information does not solve the issue, contact your dealer.
● For issues caused by an application, contact the manufacturer of the application.
USB Connection Problems
 For Windows
Symptom Cause/Remedy
Reference
Page
An icon of the printer is not created on the
[Devices and Printers] folder.
Printer driver is not installed correctly.
Reinstall the printer driver correctly.
page 68
Only the rst printer driver is installed
even if multiple printer drivers are
selected to install.
Follow the procedure below to install the second and
subsequent printer drivers:
1. Load the “Software DVD-ROM” in the computer.
2. Click [Run setup.exe] and follow the on-screen
instructions.
3. Select [USB connection] from [Interface
Selection]. Click [Next].
4. Click [Custom Install], select a driver to be installed
and then click [Install].
5. Check the driver to be installed, and click [Start].
6. When “Installing drivers and applications…” is
displayed, click [Install using another port].
7. Select [USBxxx] on the port list of [Printer Port]
and the click [Next].
8. Follow the on-screen instructions to complete the
installation.
–
The error message “Unable to install
printer driver” is displayed.
Use Plug-and-Play. Follow the procedure below.
1. Ensure that the printer and computer are turned off.
2. Connect a USB cable.
3. Turn on the printer.
4. Turn on the computer.
5. When the “Found New Hardware Wizard” is
displayed, follow the on-screen instructions to
complete the setup.
–

Oki MPS5501B Specifications

General

Print Speed	55 ppm
Resolution	1200 x 1200 dpi
Standard Paper Capacity	630 sheets
Connectivity	USB 2.0, Ethernet
Max Paper Size	A4
Maximum Paper Capacity	3160 sheets