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6. Error Messages and Troubleshooting
6.1 Error Messages
Cause Solution
Connecting failure.
The data is not being
transmitted.
Refer "Connecting failure.
The data is not being transmitted."
in section 6.2.
Batteries are low.
Recommend to replace the batteries
with new ones ahead of time.
Refer to Section 2.3.
Batteries are depleted.
Replace the four batteries.
Refer to Section 2.3.
Movement during
measurement.
Do not move until measurement is
completed.
Device error.
Contact your Telehealth service
provider.
Your body weight is more
than 250 kg (550 lb).
Weight range: 10-250 kg
(22-550 lb).
Misalignment during
auto-calibration.
Repeat the measurement.
Connecting failure. Refer to Section 6.2.
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