15
6.2 Troubleshooting
Problem Cause Correction
Even if you step onto
the unit, nothing is
displayed.
No batteries are inserted. Insert the batteries.
The batteries are inserted
in the wrong direction.
Insert the batteries in the
correct direction.
The batteries are worn
out.
Replace all four batteries
with new ones.
Connecting failure.
The data is not
being transmitted.
The receiving device is
too far away from the
device.
After checking that
there are no sources of
interference nearby, move
the receiving device to a
distance within 5 m (16 ft.)
of the scale. Then try to
connect again*.
The application on the
receiver or destination
device is not ready.
Check the application then
try to connect again*. If the
"Err" is on the screen after
checking the application,
contact your Telehealth
service provider.
* To retry connecting the Telehealth service receiver, remove batteries and insert
them again. Then start with section 2.4 again.
6.
Error Messages and Troubleshooting
To Next Page
Loading...
