12   Troubleshooting
12 - 40
AC Servomotors/Servo Drives 1S-series with Built-in EtherCAT® Communications User’s Manual (I586)
002C Synchroniza-
tion Error
A signal for synchronous 
communications could not 
be detected.
Noise Take noise countermeasures if 
excessive noise affects the Ether-
CAT communications cable.
Error of the EtherCAT 
slave communications 
controller
If this event occurs again after you 
cycled the power supply, replace 
the Servo Drive.
002D Synchroniza-
tion Interrup-
tion Error
Synchronization interrup-
tion did not occur within 
the specified period.
Incorrect EtherCAT syn-
chronization setting of the 
host controller.
Set the synchronization setting of 
the host controller according to the 
synchronization specifications for 
the EtherCAT slave.
Failure of the EtherCAT 
slave communications 
controller or false detec-
tion
If this event does not occur after 
you cycled the power supply, use 
the product continuously. It is sup-
posed that a temporary error 
occurred due to a read error. If this 
event occurs again, the Servo Drive 
is faulty. Replace the Servo Drive.
0030 DC Setting 
Error
A mistake was made in the DC Mode operation setting. Check the DC Mode setting, and 
then download it to the EtherCAT 
master again.
0034 Communica-
tions Synchro-
nization Error
Communications were not 
established consecutively 
because the synchroniza-
tion with the EtherCAT 
Master could not be 
achieved.
The power supply to the 
host controller was inter-
rupted during PDO com-
munications.
Reset the error in the host control-
ler. This event reports an error that 
was detected when the power sup-
ply to the host controller was inter-
rupted. It does not indicate that an 
error currently exists.
An EtherCAT communica-
tions cable is discon-
nected, broken, 
short-circuited, or has a 
contact failure in a daisy 
chain configuration.
Connect the EtherCAT communica-
tions cable securely. If the cable is 
broken, replace it.
An EtherCAT communica-
tions cable is broken, 
short-circuited, or has a 
contact failure in a ring 
topology configuration.
•Set Communications Error Set-
ting (2200 hex) to 2 or more.
• Connect the EtherCAT communi-
cations cable securely. If the 
cable is broken, replace it.
Noise Take noise countermeasures if 
excessive noise affects the Ether-
CAT communications cable.
Failure of the EtherCAT 
physical layer of a Servo 
Drive
If this event occurs again after you 
performed all corrections shown 
above, replace the Servo Drive.
AL status 
code (hex)
Name Cause Measures