Omron VIVA - Troubleshooting; Error Display Codes

18
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When necessary
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device is within 30cm. If the problem persists, refer to the table below.
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You stepped off the unit
during a measurement of
body composition.
Do not step off the unit until the measurement of body
composition is completed. (Refer to Section 6.)
Your soles are not in
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electrodes.
Make sure that you are standing on the unit correctly by
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a measurement. (Refer to Section 6.)
The posture for
measurement is incorrect,
your soles are not in
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electrodes or your soles
were dry.
Stand with your knees and back straight. Keep your
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your feet when taking a measurement. (Refer to Section
6.) Slightly moisten your soles with a wet towel and try
again.
After setting the date and
time the unit was touched
or used before the display
automatically turned OFF.
Remove and then re-insert the battery. Restart the
device starting from "Pair the Unit with Your Smart
Device". (Refer to Section 3.)
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When the date and time are displayed, please
leave the unit unattended until the power turns off
automatically.
Device error.
Remove and then re-insert the battery. Once this
is complete, please restart the device. If this error
continues to display, consult the OMRON service
representative.
Communication failure.
Turn off the power and try to communicate again. If this
error is displayed again, contact the OMRON service
representative.
You moved during a
measurement.
Stand still during a measurement.
Your body weight was out of the measurable range.
Communication failure.
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instructions in “OMRON connect” app. Refer to “Help”
from “OMRON connect” app.
Batteries are low.
Recommend to replace the batteries with new ones
ahead of time. (Refer to Section 2.)
Batteries are depleted. Replace the batteries. (Refer to Section 2.)