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Troubleshooting Guide
The meter has built-in messages to alert you of problems. When error messages
appear, note the error number. Turn off the meter and then follow these
instructions.
Display Causes Solution
Meter fails to
turn on
Battery may be damaged or
not be charged
Replace battery.
Meter is too cold
If meter has been exposed to or stored
in cold conditions, wait 30 minutes.
Allow the meter to reach room
temperature then repeat the test.
Power On self check error
Remove the battery for 30 seconds
and then put it back in. Turn the meter
on again.
If the problem persists, please contact
your local distributor.
Internal calibration check error
Turn off meter or remove test strip,
and then turn on meter again to retest.
If the problem persists, please contact
your local distributor.
Test strip was removed during
the test
Repeat the test and ensure the test
strip remains in place.
Sample was applied to the test
strip too soon
Repeat the test and apply sample after
blood drop/test strip symbol appears.
Test strip is contaminated or
used
Repeat the test with a new test strip.
Sample was applied to the test
strip too soon
Repeat the test and apply sample after
blood drop/test strip symbol appears.
Insufficient sample
Repeat the test and apply enough
sample to fill the test strip check
window.
Sample application error due
to late sample re-dosing
Repeat the test and apply enough
sample to fill the test strip check
window within 3 seconds.
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