4
En
■ Troubleshooting
Case1:
If “No Update” is displayed on the front display of
the AV receiver/controller, the firmware has already
been updated. You do not need to do anything fur-
ther.
Case2:
If an error occurs, “Error!! *-** No media” is dis-
played on the front display of the AV receiver/con-
troller. (Alpha-numeric characters on the front
display are denoted by asterisks.) See the following
table and take appropriate action.
Errors during update via network
Case3:
If an error occurs during updating process, discon-
nect then reconnect the AC power cord and try
again.
Case4:
If you do not have a wired connection to the net-
work, please contact Onkyo Support.
Error Code Description
*
-10,
*
-20
Ethernet cable is not detected. Con-
nect the cable properly. See the
instruction manual for the network
connection.
*
-11,
*
-13,
*
-21,
*
-28
Internet connection error.
Check the following items:
• Make sure IP address, subnet mask, gate-
way address, and DNS server are config-
ured properly.
• Make sure the router is turned on.
• Make sure the AV receiver/controller and
the router are connected with Ethernet
cable.
• Make sure the setup configuration of the
router is set properly. See the instruction
manual of the router.
• If your network allows only one client
connection and there is any other device
already connected, the AV receiver/con-
troller cannot access the network. Consult
your Internet Service Provider (ISP).
• If your modem does not function as a
router, you will need a router. Depending
on your network, you may need to config-
ure the proxy server if needed. See the
document provided by your ISP. If you
still cannot access the Internet, DNS or
proxy server may be temporarily down.
Contact your ISP.
Others Retry the update procedure from the
beginning. If the error persists, please
contact Onkyo Support (indicated in
the last page) and provide the error
code.
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