Open Date IQ - User Manual

Questions and Answers

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Juan ThomasAug 19, 2025
How to fix insufficient ribbon indexing (overlapping prints) on Open Date IQ?
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  bjohnsonAug 20, 2025
  Overlapping prints on your Open Date Printer due to insufficient ribbon indexing can be caused by several issues. First, check if the cardboard core fits the rewind spool correctly or if it's missing; ensure the correct core is fitted well on the hub. Also, check if the foil is correctly attached to the cardboard core; use adhesive tape to secure the ribbon and wind it a few turns. Dirty printer rods or the printhead assembly can also cause this; clean them as described in the maintenance section. A damaged, worn, or dirty brake belt on the feed spool can be another reason; renew the brake belt. Finally, the tension arm spring tension on the brake belt might not be set correctly; adjust the brake belt so the tension arm is about 6mm from the stop pin when functioning correctly.
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Robert PerezAug 27, 2025
Why does my Open Date IQ Printer produce lines and or streaks?
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  Felicia GrayAug 27, 2025
  Lines or streaks on prints from your Open Date Printer can result from incorrect ribbon tension. To solve this, adjust the ribbon brake on the magazine. Another cause could be the printhead angle; adjust the printhead to be level with the print pad and set it to the correct angle.
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Richard SuarezSep 4, 2025
What to do if print quality gradually lightens on Open Date Printer?
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  Joanna WongSep 4, 2025
  If the print quality on your Open Date Printer gradually lightens, it may be due to a loss of vertical position or an incorrect profile for the application. Recalibrate the printer by removing and replacing the magazine to resolve this issue.
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Kim RoseNov 11, 2025
Why is the print on my Open Date IQ not consistent over the printed area?
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  gelliottNov 11, 2025
  Inconsistent print quality on your Open Date Printer can stem from several factors. The ribbon might not be compatible with the substrate, so try an alternative ribbon. The temperature settings could be too low; increase the burn temperature. A damaged or dirty print base can also cause this issue; clean it, check for imperfections, and replace it if necessary. Ensure the printer is correctly mounted in the frame and that the printer frame dimensions are accurate. A dirty printhead can also affect print quality, so clean it and test print on plain fax paper. Other potential causes include insufficient ribbon indexing, ribbon tracking issues, a perforated or broken ribbon, or inconsistent ribbon ink coating. For ribbon indexing, tracking, or perforation issues, consult the previous page for...