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12.10.12 Issue 1
10.3 Power Supply Related Faults
10.0 Troubleshooting
10.4 Stepper Motor Related Faults
Problem Cause Solution
No power to printer / 24 Volt led not lit
Power Supply problem
Replace fuse. If fuse continues to blow
return power supply for inspection.
No power to printer / 42 Volt led not lit
Problem Cause Solution
Stepper motors noisy but working ok.
Motor mounting out of adjustment. Check mounting. Re-adjust if necessary.
Profile not correct for application.
Contact Open Date requesting profile adjust-
ment.
Stepper motors very noisy.
Connection to stepper motor failed. Check connection and adjust
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motors very noisy.
One phase of stepper motor burnt out or
connection failed.
Replace motor.
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motors very noisy.
Stepper motor drive board damaged Replace stepper motor drive board.
Stepper motors have poor movement.
Stepper motors have no movement.
Stepper motor not moving.
Stepper motor failed. Check and replace motor
Stepper motor board failed. Check and replace board
No 42 volt supply. Check power supply
Horizontal or vertical stepper motor moving
slowly or does not stop
Sensor fault. Check and replace sensor.
Problem Cause Solution
Horizontal or vertical stepper motor moves
constantly away from home position.
Failed Horizontal or Vertical Sensor. Replace Sensor
Broken ribbon / end of ribbon not seen.
Back tension arm on magazine out of adjust-
ment.
Re-adjust back tension arm.
Sensor failed. Replace Sensor.
Magazine not seen when on printer body.
Failed / broken magazine sensor. Replace Sensor.
Magazine sensor pin out of adjustment. Re-adjust Magazine sensor pin.
10.5 Sensor Related Faults
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