Opticum Dekoder STB User Manual

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Troubleshooting
Troubleshooting
5
There may be various reasons for abnormal operation of the receiver. Check
the receiver according to the procedures shown below. If the receiver does
not work properly after checking it, please contact your dealer or the local
Service Hotline. Do NOT try to open or disassemble the receiver. It may cause
a dangerous situation and void warranty.
Problem Possible Cause Suggested solution
No power The power cord has
not been well con-
nected
Plug the power cord into
the outlet tightly and turn
on the power; if no power
still, turn o the power
again, and turn it on in 5-10
minutes
No signal found Aerial is disconnected Check aerial lead
Aerial is damaged/
misaligned
Check aerial
Out of digital signal
area
Check with dealer
Active antenna
requires to switch
ON antenna power/
external power
Switch receiver’s Antenna
Power ON/connect external
power
No picture or
sound on TV
HDMI is not selected
on your TV or Amplier
Switch to correct TV input
HDMI is set to higher
resolution than your
TV supports
Select lower resolution on
receiver
Scrambled
channel
Message
Channel is scrambled Select alternative channel
Problem Possible Cause Suggested solution
No response to
remote control
Receiver o Plug in and turn on the
receiver
Remote not aimed
correctly
Aim remote at front panel
Front panel obstructed Check for obstructions
Remote batteries
exhausted
Replace remote batteries
Batteries connected
incorrectly
Connect batteries correctly
Beyond the eective
operation range
Operate within normal
range
Audio sounds
and subtitles
language are
not the chosen
items
The right language
channel has not been
chosen
Set the right language
channel in the menu
No sound at all The unit is in mute
status
Cancel the mute
Volume is set at too
low level
Augment the volume
Cable is connected
incorrectly
Connect the cable correctly
Serious
distortion or
cannot receive
signal normally
Too much
interferential signal
Adjust the antenna
The receiver
switches o
automatically
Auto Standby function
enabled.
Disable auto standby

Opticum Dekoder STB Specifications

General

Brand	Opticum
Model	Dekoder STB
Category	Media Converter
Language	English