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5. Frequently asked questions
a) How can I check my VoIP service?
When dialing 08777, if it goes directly to voicemail, unplug your adapter for 3-5
minutes then plug it in again and wait for 1 minute for it to start.
b) How do I reboot my livebox?
Æin address bar enter 192.168.1.1Æ
Enter username (admin) and password
(admin)
• The livebox screen will appear.
• To change the language (French by default),
click on information on the left side, choose
English and press Apply.
• Refresh the Internet Explorer page by clicking
.
• Click on Save/Erase/Reboot.
c) How do I differentiate between VoIP tone and fixed
telephone tone?
1. The tone of VoIP is recognizably different to a regular telephone tone.
2. You cannot use VoIP unless the telephone is directly connected to the livebox.
This means that you cannot use the VoIP without connecting the wire directly
between the livebox modem and the telephone set (RJ11).
d) Why does the message “the page cannot be displayed”
appear when I try to access the internet?
1. Check the Ethernet cable connecting the livebox modem to the PC (red
port).
a. Check the (LAN) Local Area Connection status on the PC, it must be
enabled.
2. Limited or no connectivity.
3. Check the username and password. In the My Services Tab Æ Internet
Access.
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