GB
Replace with new batteries
(→ 7).
Insert the batteries correctly
(→ 7).
Clean the sensor probe
(→ 3), wait a few minutes,
and then try again (→ 9).
Contact the retailer or our
customer service
department. Refer to the
warranty card for
instructions.
Turn off the thermometer,
wait a few minutes, and
then try again.
Turn off the thermometer
and wait for 20 minutes
before attempting to retake
the measurement. 5
minutes prior, bring the
person whose temperature
is to be measured into the
room.
Wait a few minutes, then try
again with the sensor
applied to the forehead prior
to pressing .
Set the date / time (→ 8).
Take a measurement, then
press MEM to make sure it has
been stored in the memory.
No power
Error
message
Measurement
is inaccurate
Date / time is
incorrect.
No records in
memory.
Power will not turn
on.
shows on the
display.
shows on the
display.
Measurement is
too high.
Measurement is
too low.
The wrong date /
time shows on the
LCD display.
No records display
after pressing MEM.
Batteries are exhausted.
Batteries are inserted
incorrectly.
The sensor probe is dirty
or has not been properly
used.
The thermometer is
malfunctioning.
The thermometer is
overheated.
The thermometer has
not adjusted to the room
temperature.
The sensor probe was
not applied to the
forehead prior to the
measurement start time.
Date / time was not set
or reset after installing
new batteries.
The memory has been
reset.
12
TROUBLESHOOTING GUIDE
This section includes a list of frequently asked questions for
problems you may encounter with your forehead thermometer. If
your thermometer is not operating as you think it should, check
here before arranging for servicing.
Problem Symptom Check this Remedy
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