29
EN
“I hear a tone while I am using my handset, and the battery symbol on the display looks empty.”
The battery needs to be recharged. Put the handset into the charging cradle of the base unit until the
battery symbol looks full
. It may take up to 15 hours to fully recharge.
“I just recharged the batteries, but I still get a warning that they are not charged.”
The batteries may need to be replaced. Rechargeable batteries gradually lose their ability to be
recharged as they get older. Replace the batteries with two rechargeable Ni-MH batteries (AAA size).
“The handset does not ring when a call comes in.”
• Check that you have not turned off the ringer volume level. Refer to page 11 for instructions.
• Check that the total REN value of all equipment connected to your telephone line is not more than
4. You may need to disconnect one or more telephones to see if this helps.
“The caller display feature is not working”
You must subscribe for caller ID services through your telephone network provider for the caller ID to
display on your ThermoDECT telephone. Please check with your provider.
“The caller display works but the caller’s name does not display even when I am sure the caller is
using the same number that I entered in the phone book.”
If the caller’s number does not exactly match what you have entered in your phone book, including the
STD code and any prefixes, the phone book cannot match the name to the caller ID. Check the phone
book to make sure the full number is stored there.
“I pressed the phone button several times, but keep getting the busy tone and cannot get the blue
LED light to display on the base unit.”
Your handset may no longer be registered with the base unit. Unplug the AC power source from the
bottom of the base unit, then plug it back in. Press and hold the PAGE button until the blue IN USE
light flashes. Then, follow the instructions on page 16 to re-register your handset.
“I keep hearing a short beep on my handset, and the display is flashing the word ‘Base’.”
Your handset may temporarily lose its synchronization with the base unit due to radio interference in
your area. When this happens, you will hear a beep and see the word Base while the base unit switches
to another channel to overcome the interference. You can move closer to the base unit to help reduce
your telephone’s susceptibility to radio interference. If you do not wish to hear the beep tone, you can
turn it off following the instructions on page 12.
Problems with multi-handset use
“I’m having problems registering a new handset.”
• Sometimes it helps to unplug and then reconnect your base unit to its AC power source before
you start the registration procedure.
• Make sure you have selected a base number that is not already assigned. Choose a number that
does not have a [
] check mark next to it.
• You may have already registered 5 handsets to the base unit. If so, you will need to remove
one or add another base unit before you can register the new handset.
• If you are replacing a faulty handset, make sure you have fully removed the faulty one before
registering the new one. Refer to the instructions on page 16 for more information.
• If you are still experiencing problems, you may need to reset all the registrations, then start over.
Refer to page 16 for instructions.
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