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TROUBLESHOOTING
OREGON® Cordless Tool System
POLE SAW MODEL PS250
AC 1113 - F/N 563397
TROUBLESHOOTING
Use this table to see possible solutions for possible problems with the pole saw. If
these suggestions do not solve the problem, see “Warranty and service”.
SYMPTOM POSSIBLE CAUSE RECOMMENDED ACTIONS
Motor stops while
cutting
Chain pinched in cut
Undercut limb to relieve pressure on limb. See
“Cutting”.
Overheating of control
system
Let the control system cool down.
Motor does
not run or runs
intermittently
Battery discharged Recharge. See “Battery pack and charger”.
Trigger lock-out not
pressed
Press the trigger lock-out before squeezing the
trigger switch. See “General operation”.
Battery pack not fully
inserted
Press the battery pack into the battery port until it
clicks into place.
Battery contacts dirty
Remove the battery pack, remove debris from the
battery port, and then clean the contacts with a
clean, dry cloth.
Battery pack cold
Allow the battery pack to warm to the minimum
operating temperature of 32°F (0°C).
Debris in side cover
Remove battery pack, then remove side cover and
clean out debris.
Overheating of motor Let the motor cool down.
Motor runs, but
saw chain does not
rotate
Chain not engaging
drive sprocket
Reinstall the chain, making sure the drive links on
the chain are fully seated on the drive sprocket. See
“Replacing a worn saw chain”.
Guide bar nose sprocket
is not turning
Replace the guide bar. See “Replacing a worn guide
bar”.
Drive shaft not properly
seated in motor housing
coupler
Repeat process for “Assembling the extendable
shaft”. Drive shaft must be properly seated into
coupler.
Pole saw does not
cut properly
Insufficient chain
tension
Tension the chain. See “Tensioning the saw chain”.
Dull chain See “Sharpening the saw chain”.
Chain installed
backwards
Install the chain with the teeth facing the correct
direction. See “Replacing a worn saw chain”.
Worn chain
Replace the chain. See “Replacing a worn saw
chain”.
Dry or excessively
stretched chain
Check the oil level. Refill oil reservoir if necessary.
See “Filling the bar and chain oil reservoir”.
Chain not in bar groove
Reseat chain onto groove. See “Assembling the
guide bar and saw chain”.
Bar and chain
excessively hot
and/or smoking
Chain is under-
lubricated
Check the oil level. Refill oil reservoir if necessary.
See “Filling the bar and chain oil reservoir”.
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