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4. Troubleshooting
Message
displayed on
screen
When I might see
this message
Potential reasons for
message
Suggested methods to
resolve
Zone 01 Active When attempting
to arm
The zone is reporting back
to the main control panel
an open state
Check the device to ensure
it is not a door/ window
that has been left open
Zone 01 Masked Normal operation The zone is reporting that
an object is potentially
obstructing its view
Check the area where the
detector is located for
anything that may be
obstructing the detector
Zone 01 Tamper Normal operation The zones lid is not making
a tight connection
Check the lid of the device
to ensure it is securely
fastened
Zone 01 Alarm After an alarm
condition
The zone has recently been
alarmed and is awaiting a
reset
Enter your user code and
select ‘Reset Alarms’
Omitted Zones Normal operation A user has manually
disabled certain zones from
operating on the system
Ask an installer or master
user to help reinstate the
zones if required
Confirm Devices Normal operation A networked device on the
security system has been
removed
Contact the installation
company
Battery Fault Normal operation The main panel battery has
become low voltage or
removed
The internal battery should
be replaced every 2-3
years
AC Fail Normal operation The mains to the control
panel has been
disconnected or lost
Check to ensure there is
not a power cut, or contact
the installation company
Tamper (Bell/
Panel Lid/ Aux/
Keypad/
Expander)
Normal operation The devices lid is not
making contact properly
Check the lid of the device
to ensure it is securely
fastened
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