oticon Nera2 - Troubleshooting and Technical Information; Troubleshooting Common Issues

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Symptom Possible causes Solutions
No sound
Worn-out battery Replace the battery
Clogged sound outlet
Clean sound outlet or replace the wax lter
Clogged microphone inlet
Clean microphone inlet or replace lter (T-Cap or O-Cap)
Intermittent or
reduced sound
Clogged sound outlet Clean sound outlet or replace the wax lter
Moisture Wipe battery and hearing aid with a dry cloth
Worn-out battery Replace the battery
Squealing noise
Hearing aid not inserted properly Re-insert the hearing aid
Ear wax accumulated in ear canal Have ear canal examined by your doctor
If none of the above solutions work, consult your hearing care professional for assistance.
Troubleshooting guide
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