OWC Mercury Rack Pro Chapter 4 -Troubleshooting & Tips
4 TROUBLESHOOTING & TIPS
4.1 Troubleshooting
Some of the most simple problems can be traced to power, or connectivity issues.
Begin your troubleshooting by verifying that power is plugged into the external
storage solution, and if connected to a power strip. Make sure that the power is turned
on at the switch on the strip.
Then, simply verify that your cables (both ends!) are properly plugged into the
computer and storage solution. If they are, and the storage solution is still not working
properly, try connecting to another interface such as the USB connection and see if the
device works properly.
4.2 Tips
To properly dismount any connected drives from your computer, you need to follow a
few simple steps.
• For Macintosh systems:
There are two methods to umount disks with Macintosh systems. Either drag the icon
for the disk you wish to dismount to the trash can, or click the eject icon next to the
disk name in under the “DEVICES” tab in the sidebar in any nder window.
• For Windows systems:
➀ Go to the System Tray (located in the lower right corner of your screen). Click on the
Eject icon (a small green arrow over a hardware image).
➁ A message will appear, detailing the devices that the Eject icon controls. i.e. “Safely
remove...” Click on this prompt.
➂ You will then be given the following message. “Safe to Remove Hardware”. It is now
safe to unhook the OWC Mercury Rack Pro.
IMPORTANT - REPLACING DRIVES IN AN INDEPENDENT (CLEAR RAID) SET:
You can remove any drive from a Clear RAID set and replace it with another drive since
the drives are independent from each other. Simply power the OWC Mercury Rack Pro
o, and replace the drive. If you physically eject or remove the drive from the OWC
Mercury Rack Pro without powering o, any mounted drives will disconnect from the
computer and improperly dismount. Follow the above tips to correcly dismount your
drives and then power o the OWC Mercury Rack Pro before proceeding.
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