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•Read this manual and review Chapter 4: Troubleshooting & Tips.

•Try to conrm the problem is with the drive. If you have a second computer, move

the enclosure to that system and verify that the solution does not function with that

machine.

•Visit our tech center for more support suggestions, including FAQs.

http://eshop.macsales.com/tech_center/index.cfm

If you still need support, please have the following available to you:

• The serial number of the enclosure

• Your invoice number

• What operating system you are using

• Which kind and model of computer you are using

All of this will help speed your support contact along.

8AM - 10PM CST Monday - Friday

9AM - 4PM CST Saturday

By Telephone - (800) 275-4576 (North America only)

International customers please call (815) 338-8685

Live Chat is available 24 hours a day, 7 days a week. Visit:

http://eshop.macsales.com for more information.

Or, you can email. Submit your email at

http://eshop.macsales.com/Service/Tech.cfm

6.1 Before Contacting Customer Service

6.2 Support Hours Of Operation

6 CUSTOMER SERVICE

OWC Mercury Rack Pro Chapter 6 - Customer Service

OWC Mercury Rack Pro User Manual

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