OWC ThunderBay Flex 8 User Manual

ThunderBay Flex 8
Support Resources
7
3.1 Troubleshooting
Begin troubleshooting by verifying that the power cable is connected to the ThunderBay Flex 8 and to a
power source. If the power cable is connected to a power strip, make sure that the power switch on the
strip is turned on. Then, verify that the Thunderbolt 3 cable is properly plugged into the computer and the
ThunderBay Flex 8.
If the ThunderBay Flex 8 is still not working properly, try connecting to another computer or using another
Thunderbolt 3 cable. When the computer goes to sleep, the ThunderBay Flex 8 will go to sleep. If you are
still experiencing problems, consult Section 3.4 for OWC technical support contact information.
3.2 About Data Backup
To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep two
copies of your data: one copy on your OWC ThunderBay Flex 8 and a second copy on your internal drive
or another storage medium, such as an optical backup, or on a second external storage unit. Any data
loss or corruption while using the ThunderBay Flex 8 is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, aliates, ocers, employees, or agents be held liable for
loss of the use of data including compensation of any kind or recovery of the data.
3.3 Online Resources
To access our online knowledge base, please visit: www.owcdigital.com/support/faq
3.4 Contacting Technical Support
SUPPORT RESOURCES
Email: Answered within 48 hours
www.owcdigital.com/support
Phone: M–F, 8am–8pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–8pm, Sat 9am–5pm CT
www.owcdigital.com/support

OWC ThunderBay Flex 8 Specifications

General

Fan diameter	120 mm
Product type	HDD/SSD enclosure
Certification	CE, FCC, VCCI, RCM, BSMI
On/off switch	Yes
Product color	Black
Number of fans	1 fan(s)
Operating altitude	-304.8 - 3048 m
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	8 - 90 %
RAID levels	0, 0+1, 1, 4, 5, JBOD
Storage drive size	2.5/3.5 \
Compatible memory cards	CFexpress, SD
Installed storage drive type	HDD+SSD
Total installed storage capacity	134000 GB
Number of storage drives supported	8
Supported storage drive interfaces	SAS, Serial ATA
Chipset	Thunderbolt: Intel JHL7440, PCIe Switch: ASMedia ASM-2824, USB, Controller: Genesys Logic GL-3590
Data transfer rate	40 Gbit/s
AC adapter frequency	50 - 60 Hz
Power consumption (max)	450 W
AC adapter input current	7 A
AC adapter input voltage	100 - 240 V
AC adapter output current	37 A
AC adapter output voltage	12 V
USB connector type	USB Type-A, USB Type-C
Thunderbolt 3 ports quantity	2
Mac operating systems supported	Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura

Weight and Dimensions

Depth	390 mm
Width	149 mm
Height	349 mm
Weight	13900 g