TROUBLESHOOTING AND TIPS
Third-party applications
Some third-party applications may not have been upgraded to be compatible with your
new Palm™ handheld. If you suspect that a third-party application is affecting the
operation of your handheld, contact the developer of the application. For information
about the compatibility of some third-party applications, do one of the following:
• Go to http://www.palm.com/support/tungstenw for more information.
• Read the readme file for your handheld. After you install Palm™ Desktop software
on your computer, open the Palm™ folder. The readme file is located in the Helpnote
folder.
Signal strength is weak
Turn on the Mobile application (see step 4) and then open it by inserting the headset
connector into the voice jack. Check the Signal Strength bar graph while you try the
following:
• Move away from your original location, five to ten feet in any direction.
• Stand near a window and open metal blinds.
• Move outdoors, above ground, to a less crowded area.
• When outdoors, move away from trees and overhead electrical wires.
Mountains and buildings may also block signals.
• In a vehicle, keep your handheld level with the windshield.
Palm™ Desktop Install appears to stall
Check for a window hidden in the background. Drag the current window from the centre
of the screen. If you see another dialog box related to Palm™ Desktop software, click it
and follow its instructions.
Signal Strength bar graph
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