TROUBLESHOOTING AND TIPS
For information on upgrading from another Palm™ handheld and additional
troubleshooting tips, see Palm™ Tungsten™ W Handheld Getting Started, included in
your handheld package.
Your handheld operates in voice mode and wireless data mode, but it cannot operate in
both modes at the same time. For example, while you use the phone, you cannot
wirelessly download email or browse the web.
The indicator light does not go on
Try the following:
1. Seat your handheld firmly in the cradle.
2. Connect the power adapter securely to the cradle.
3. Check that the power adapter is plugged into a working electric outlet.
Your handheld does not turn on when you press the power button
Try the following:
Charge your handheld for another full two hours.
If this doesn’t work, try the following:
• Press any application button to ensure your handheld is turned on.
• Perform a soft reset: Use the tip of your stylus or an unfolded paper clip (or similar
object without a sharp tip) to gently press the Reset button inside the hole on the back
panel of your handheld.
Reset button
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