Symptom Cause and solution Reference pages
Status display lamp does not light
• Is the [Status Lamp] setting set to [Disable]?
→ If [Status Lamp] is set to [Disable], the status display lamp does not light when this
unit is working properly. Change the setting to [Enable].
page 68, page 102
The authentication screen appears
repeatedly
• Has the user name or password been changed?
→ If you change the user name and password of the user currently logged in from a
separate web browser while the unit is being accessed, the authentication screen
appears each time the screen display is changed. Close the web browser, and
initiate access to the unit again.
page 130
• Has the method for user authentication been changed?
→ If you change the [User auth.] ‑ [Authentication] setting, close the web browser and
initiate access again.
page 130
Screens displays take a while to
appear
• Is access being performed in HTTPS mode?
Screen displays may take a while to appear in HTTPS mode due to signal
processing.
– – –
• Is the unit on the same local network and being accessed via proxy?
→ Configure the web browser settings so that access is not performed via proxy.
– – –
• Are multiple users accessing the unit's IP images at the same time?
→ When multiple users access the unit's IP images at the same time, images may
take some time to appear, and the frame rate of the IP images may drop.
– – –
162
Troubleshooting (continued)
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