Problem Cause and Remedy
The "Heat" massage rollers do
not cool down even after being
turned off.
Because of the structure of the heater, the "Heat" massage rollers will
feel warm for a while after heating due to the residual heat.
Continuing to massage the same area even after turning off the "Heat"
switch may increase the temperature felt.
Reclining does not take place
even though a massage is
started.
(The seat does not automatically
recline.)
If you have adjusted the reclining before use, it will not recline
automatically.
(EN45)
The backrest does not return to
the upright position.
When the backrest and legrest angle is set to "Leave in place" in the settings,
(EN37)
or when you press to exit, it will not return automatically.
→
Press
Return the backrest and legrest
if there is a screen display on the
controller.
→
If the controller is turned off, press twice.
The unit will not operate at all. The power plug has been disconnected.
(EN11 and EN15)
Power switch on the back of the unit is set to "
〇
" (off).
(EN11 and EN15)
The child lock has been applied.
(EN19)
Course selection or body part selection has not been made.
(EN25 to EN27)
There is a power failure.
Touch panel is inoperable Touch panel may become inoperable due to interference from other
electronic devices in the vicinity.
→
Press , turn off the power switch on the back of the main unit once,
and turn it "I" (On) again after about 10 seconds to operate it.
Cannot massage hands/arms Mounting screws have come off and armrest is misaligned.
→
Align the armrest and retighten the mounting screws.
(EN12 to EN13)
Sometimes the power won’t turn
on when is pressed again
when a massage has finished.
Due to shutdown (approx. 5 seconds) may not be accepted.
→
Wait at least 5 seconds once all movement has stopped before pressing .
The child lock has been applied.
(EN19)
Red, blue, or green pixels are
visible on the touch panel
Defective pixels that do not light, remain continuously lit, appear non-
uniform, or experience color shifts are characteristic of touch screens
and considered normal.
The unit has been damaged.
→
To prevent accidents, be sure to contact an authorized service center.
The power cord or power plug is
abnormally hot.
Troubleshooting
EN49
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