8. Help
56
8.3.5 Copying
The printing quality is poor. L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L Some paper has instructions recommending which side to print on. Try
turning the paper over.
L You may have used paper with a cotton and/or fibre content that is over
20%, such as letterhead or resume paper.
L The remaining toner is low. Replace the toner cartridge (page 58).
L To check the drum life and quality, please print the printer test list (page 68).
If printing quality is still poor, replace the toner cartridge and drum unit.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page 66).
Please do not insert a document before correction fluid has dried
completely.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{*}{*}{9}.
L You must set remote fax activation to ON (feature #41 on page 47)
beforehand.
L Press {*}{*}{*}{9} firmly.
L You may have changed the remote fax activation code from
{*}{*}{*}{9} (default setting). Verify the remote fax activation code
(feature #41 on page 47).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 16) or remove the jammed
paper (page 62).
The other party complains
that they cannot send a
document.
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 16) or remove the jammed
paper (page 62).
L The unit is not in FAX ONLY mode. Press {Auto Answer} repeatedly to turn
ON the {Auto Answer} indicator.
I cannot select the desired
receiving mode.
L If you want to set FAX ONLY mode:
– press {Auto Answer} repeatedly to turn ON the {Auto Answer}
indicator.
L If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #73 (page 49), and press {Auto
Answer} repeatedly to turn OFF the {Auto Answer} indicator.
L The Distinctive Ring of feature #31 is activated (page 41).
The receiving mode does not
function properly.
L Distinctive Ring is set (feature #31 on page 41).
Problem Cause & Solution
The unit will not make a copy. L You cannot make a copy during programming. Make the copy after
programming.
L The document was not fed into the unit properly. Re-insert the document.
L Recording paper is not installed or the unit has run out of paper. Install
paper (page 16).
A black line, a white line or
smudge appears on the
copied document.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page 66).
Please do not insert a document before correction fluid has dried
completely.
Problem Cause & Solution
FL323HK-PNQX2241ZA-OI-en.book Page 56 Thursday, August 6, 2009 10:12 AM
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