Problem Cause/solution
I cannot make a call. R You dialled a call restricted number (page 31).
R The key lock feature is turned on. Turn it off (page 19).
R The unit is not designed to be used with rotary/pulse dialling
services.
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall
socket.
R If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 26).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 26).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R Edit the phonebook entry name to fit in 1 line of text (page 21).
Answering system
Problem Cause/solution
The unit does not record
new messages.
R The answering system is turned off. Turn it on (page 36).
R The message memory is full. Erase unwanted messages
(page 37).
R The recording time is set to “Greeting Only”. Change the
setting (page 42).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).
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Useful Information
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