2.7 Reports
Programming Guide 167
2.7.10 Call Handling Statistic Report
The call handling statistic report displays both a summary of and details of VPS activity over a
specified period of time for the Automated Attendant service. This report includes the total number of
incoming calls, transferred calls, held calls, calls which left a message, the result of transferred calls,
etc.
Call Handling Statistics Clear
The Call Handling Statistics Report can be cleared of all values and prepared for use again.
Call Handling Statistics Report JUL-28-2002 11:30 AM
FROM: JUL-01-2002 9:30AM
Total Calls Answered: 23083 Percentage
Caller Dialled During Greeting 20797 90
Caller Hung Up During Greeting 1529 7
Greeting Complete 757 3
Total Transfers: 18122
Transfer by Timeout 168 1
"0" key for Operator 2106 12
Single Key Requests (except "0") 1302 7
Full Extension Requests 10546 57
Left a Message for a Subscriber 0 0
Logon Sessions 4761 22
Fax Call Answering 164 1
Result of Transfers: 9756
Line Busy 631 7
Ring No Answer 2876 32
Call Blocking 443 5
Rejected 10 0
Illegal Number 91 1
Call Connected 4892 55
Hold Initiated: 217
Call Connected 69 32
Message Taken 140 65
Hold Abandoned 8 4
Diverted Calls: 8267
Message Taken 7287 88
External Transfer 156 2
Intercom Paging 23 1
Call a Beeper 4 0
Transfer to Custom Service 0 0
Disconnected 726 9
Total Messages Taken 3638
Total Usage in Minutes 46128
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